I have purchased several pieces of jewelry from The Current Custom (an online branch of Exit Art, a store that sells specialty jewelry, art, & household goods) over the past few years, including my favorite gold & rose gold Cuff Bracelets and cutie patootie Sydney Evan Owl Necklace. I like the jewelry that The Current Custom sells, which includes high quality, beautiful pieces with everyday functionality.
I placed an order the day before Cyber Monday (November 25, 2012) to take advantage of a 20% off coupon code for the Labradorite on Gold Link Chain necklace and Sterling Silver Cuff Bracelet set. I’d been eyeing these pieces for awhile and waited for a good sale to invest in them. Since I’ve ordered from The Current Custom in the past I knew it would be some time before I received my order. A few weeks went by with no sign of my package or word from the store. I emailed to inquire about my order’s status and received a brief email back from Exit Art owner Debbie that they were “putting orders together and [my] package will go out soon.” I was assured that an email would be sent once my package shipped. That was on December 10, 2012. Two weeks later as we were gearing up to leave for Utah I still had not received my order or a status update. I finally got my package today (January 7, 2013) with a postmark of January 3rd. It took exactly 6 weeks for my order to get to me.
Now, I am generally not one to fuss, but 6 weeks with virtually no communication on the store’s part as to my order status or expected delivery time does not seem like good business to me. I would have never heard from the store if I hadn’t sent an email to them first. They did not send another email once my order shipped contrary to what was told to me. Had they given me some notice that the pieces I ordered would take some time to get to me that would have been more than acceptable. I understand that sometimes jewelry pieces must be ordered from the supplier and can be patient if given some notice. It’s not as if I ordered these items for a time sensitive gift. Consider if I had purchased some items as Christmas gifts. One would think that one month is enough time to order and receive something for the holidays.
I don’t mean to rant, because I really do like The Current Custom and would like to support this business. I admire the jewelry offered on the site and will probably make future purchases from there. I will certainly enjoy my new jewelry pieces as stunning additions to my collection. Just be warned that it could take a very long time to recieve an order with very little communication on the store’s part.